Refund & Returns Policy

Effective Date: February 22, 2025

At AURANOVAS, we are committed to ensuring customer satisfaction by providing high-quality stationery and school supplies. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below to understand our return and refund process.

1. Return Eligibility

You may return an item within 30 days of receiving your order if it meets the following conditions:

✅ The item is unused, undamaged, and in its original condition with all packaging and tags intact.
✅ The item is returned in its original packaging to prevent damage during transit.
✅ The item is not a final sale item (clearance or custom-made items are non-refundable).

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us – Email our support team at contact@auranovas.xyz with your order number, reason for return, and supporting photos (if applicable).
  2. Receive Approval – Our team will review your request and provide return instructions.
  3. Ship the Item – Send the item back to the address provided. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you via email. If the return is approved, a refund will be processed within 5-10 business days to your original payment method.

🔹 Full refunds are issued for eligible returns.
🔹 Partial refunds may be given for items that show signs of use or missing packaging.
🔹 Shipping fees are non-refundable, except in cases where the item is defective or incorrect.

4. Exchanges

If you need to exchange an item for a different product, size, or color, please contact us at contact@auranovas.xyz. Exchanges follow the same conditions as returns, and customers are responsible for shipping costs unless the exchange is due to an error on our part.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of receiving your order with photos of the issue. We will arrange for a replacement or a full refund at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable:

🚫 Clearance or final sale items.
🚫 Custom-made or personalized products.
🚫 Items that have been used, altered, or do not have original packaging.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check your bank or credit card statement.
  • Contact your payment provider, as processing times may vary.
  • If the issue persists, email us at contact@auranovas.xyz for further assistance.

8. Contact Us

For any questions regarding our Refund & Returns Policy, feel free to reach out:

📧 Email: contact@auranovas.xyz
🌐 Website: https://auranovas.xyz/
📍 Address: 19 Whatlington Road, Coverham, United Kingdom

We appreciate your trust in AURANOVAS and are committed to ensuring a smooth shopping experience for all our customers! 🚀