Shipping Policy
Effective Date: February 22, 2025
At AURANOVAS, we are committed to providing a seamless and efficient shipping experience. This Shipping Policy outlines our delivery options, estimated shipping times, and related terms.
1. Shipping Locations
- We offer domestic shipping within the UK and international shipping to select countries worldwide.
- If your country is not available at checkout, please contact us at contact@auranovas.xyz for assistance.
2. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 3:00 PM (GMT) will be processed the next business day.
- During peak seasons or sales events, processing times may be slightly longer.
3. Shipping Methods & Estimated Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Shipping | 3-5 business days | Calculated at checkout |
| Express UK Shipping | 1-2 business days | Available at checkout |
| Standard International Shipping | 7-15 business days | Based on destination |
| Express International Shipping | 3-7 business days | Based on destination |
🚨 Note: Delivery times may vary depending on location, customs processing, and courier delays.
4. Shipping Costs
- Shipping costs are calculated at checkout based on the selected shipping method and destination.
- Free shipping promotions may apply to eligible orders (terms vary based on promotions).
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment on our website or through the courier’s tracking portal.
- If you do not receive tracking information, please contact us at contact@auranovas.xyz.
6. Customs, Duties & Taxes (For International Orders)
- International orders may be subject to customs duties, import taxes, or other local charges.
- These fees are determined by the destination country and are the responsibility of the customer.
- AURANOVAS is not responsible for delays due to customs processing.
7. Lost, Stolen, or Delayed Shipments
- If your order is lost or delayed, please contact us so we can assist you in filing a claim with the courier.
- We are not responsible for stolen packages marked as delivered. If theft is suspected, please report it to your local authorities and contact the courier service.
8. Undeliverable Packages & Address Errors
- If a package is returned to us due to an incorrect shipping address or failed delivery attempt, customers are responsible for the re-shipping costs.
- Please double-check your shipping details before placing an order.
9. Contact Us
For any shipping-related inquiries, feel free to contact our support team:
📧 Email: contact@auranovas.xyz
🌐 Website: https://auranovas.xyz/
📍 Address: 19 Whatlington Road, Coverham, United Kingdom
We appreciate your trust in AURANOVAS and look forward to delivering high-quality stationery straight to your doorstep! 🚀